Little Rock AAA Car Care Center at Parkway Automotive
AAA Approved Auto Repair Standards
In order to earn a AAA-Approved Auto Repairs™ designation, a Little Rock AAA Car Care facility or AAA service center must abide by our stringent AAA standards. Arkansas AAA auto repair and service facilities are judged on the following criteria:
Scope of service and auto repair
The facility must provide services in the following areas:
Engine tune-up
Minor engine repair
Brakes
Electrical systems
In addition, a facility may provide the following optional services:
Tires, steering, suspension
Major engine repairs
Automatic transmission
Heating, air conditioning
Manual transmission, rear axle
Customer service
Clean, safe and comfortable customer facilities are required.
Visible identification must be worn by all reception staff.
All service staff must be qualified, courteous and efficient.
The facility must receive a favorable response of 90% or better in each rating category of the AAA Auto Repair Service Questionnaire returned by the facility's customers.
Facility appearance
The facility must be clean, tidy and attractive inside and out.
Staff qualifications and training
The facility must have a National Institute for Automotive Service Excellence (ASE) certified mechanic or equivalent for each area of service which the facility offers.
A garage supervisor must be available during all hours of service operation for member contact and quality control purposes.
The facility must have an effective quality control program in existence.
The facility must have a formal training system for keeping employees up-to-date on new automotive systems.
The facility must have technically competent service reception personnel who are trained to advise customers regarding repairs and service.
Community Reputation
The facility must have an acceptable community reputation as determined by reviews and analysis of:
Dun and Bradstreet or bank financial or equivalent reports
Consumer Protection Agency report
Inquiries of past customers randomly selected by AAA
Insurance
The facility must have prescribed limits of commercial general or garage liability insurance, including bodily injury and property damage coverage and garage keeper's legal liability insurance.
Equipment requirements
General equipment
- Vehicle lifts, hoists or lifting jacks
- Lubrication equipment
- Parts cleaner
- Safety stands
- Technical service manuals (up-to-date) or electronic access
- Torque wrench set (inch/foot)
- Vernier caliper
- Welding equipment
- Micrometer 0"-1"
- Headlight alignment tester
Engine tune-up
- Engine analyzer with display
- Digital voltmeter, ammeter, ohmmeter, dwellmeter, tachometer
- Timing light
- Vacuum/pressure gauge
- Compression tester, cylinder leak down tester
- Exhaust gas analyzer
- Fuel injection test equipment
- Injector pulse tester
Minor engine repair
- Hand-held tools only
- Brakes
- Brake drum and disc lathe
- Dial indicators
- Brake disc micrometer
- Brake drum gauge
Electrical
- Digital voltmeter
- Digital ohmmeter
- Digital ammeter
- Battery load tester
- Battery charger
- Alternator, regulator, starting circuit tester
Tires, steering, suspension
- Alignment rack/tables
- Wheel balancer, spin or bubble
- Coil spring compressor
- Tire changer
Heating and air conditioning
- Radiator and cap pressure tester
- A/C recharging station
- A/C leak detector
- Vacuum pump
- Manifold gauge set
- Freon recovery system
Major engine repair
- Engine repair stand
- Engine floor crane
- Outside micrometer 0"-4"
- Valve refacer, valve seat cutter
- Cylinder hone/deglazer
- Cylinder bore gauge or inside micrometer 0"-4"
Automatic transmission
- Related special tools
- Pressure gauge (300) psi
- 30-inc.asph hp. vacuum gauge
- Transmission jack
Manual transmission and rear axle
- Gear puller, axle puller
- Arbor/hydraulic press
- Clutch aligning tools
Customer response
In addition to meeting the facility approval criteria, applicants must receive a favorable response of 90% or better in each rating category of the Auto Repair Service Questionnaire returned by the applicant's customers.
